Medisoft Support

Medisoft Support has always been an issue. When I was an office manager at a local Ophthalmologist's office I actually spent 8 hours on hold with Medisoft waiting for someone to answer. I had many, many other days that went by with 2-3 hours on hold. Thank goodness it was an 800 #. We even tried to call using everyone of our phone lines, thinking that if we filled their queue, we would have to be next in line, all to no avail, there was still an interminable wait!
Other times we would get a Medisoft reseller on the phone, only to find out that there was quite a fee before we even got our problems solved. So, I turned to online resources for Medisoft Support. Much time was spent searching the internet and any printed resources available. Even though all of this was trial and error, I learned a great deal and usually was able to solve our own problems.

It seems that the same problem exists for alot of the practices using Medisoft. There are limited and sometimes very expensive Medisoft support options available. Here are some of the resources I have found useful. First and foremost is the program itself. If you have version 11 or higher, the help menus have been greatly improved. If you use the help button next to the save and cancel buttons you will be sent directly to the section of the manual that you are working in right now. For example, if you are editing a patient case and you click on the help button on the right hand side, it will take you to the "Case" section of the help menu. It then has hyperlinks (underlined in blue) to send you to the individual tabs.

Alot of the information in the help area of Medisoft actually tells you where on the CMS claim form the specific field is used. If not, bring up the help area, search for "clickable cms" and you will get a form that does just that...... Click on the box in the cms form and it will tell you where in the program to put information to print on this form and send electronically.

If you are sending electronically, then you have the option to get help from the module you are using. When you click through to send your claims, before you choose "Send Primary Claims" there is a help button on the right of the two columns. This is fantastic if you have gotten a rejection from an insurance carrier, since it is listed by loop and segment.

When all of that just doesn't work, try www.medisoft.com/kb for the Medisoft Support page and their knowledge base. This used to be a little easier to search, but with some clever word combinations you can usually find what you are looking for. If you have an error message in your Medisoft, be sure to enter it exactly.

Although I have gone through courses for Medisoft, I still depend on my training manuals for some of the trickier tasks and things I just can't keep in my head. Sometimes you just don't use parts of the program enough times to remember specific steps or tricks. So I refer to my Medisoft Manuals. I like to bookmark and highlight and having it right there on the shelf is quick. For Medisoft Manuals, training DVD's and even some one-to-one help go to www.maxremote.com/medisofttraining.htm These videos and manuals follow the same format that Medisoft uses to train their resellers. The manuals have tabs to quickly go to specific sections and the DVD's have chapters as well.